Susanne Jones is the Customer Support Manager for Healthy Hearing. She previously oversaw a hearing clinic for a major hearing instrument manufacturer. Susanne earned her bachelor’s degree in Communication from Bradley University. She is a licensed Hearing Instrument Specialist who is Board Certified in Hearing Instrument Sciences. Because she has hearing loss and is a long-time hearing aid user herself, Susanne understands the challenges of hearing impairment and knows the benefits of modern hearing technology firsthand. She loves knowing the work she does every day helps hearing care practitioners all over the country provide quality care to people with hearing loss. Susanne resides in Roscoe, IL with her husband and two children. Outside of the office, she enjoys sports, mid-century modern architecture and design, cooking and visiting wineries.